Effective Date: January 1, 2024
At SimplePay Hub, we value your trust and take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our VTU (Virtual Top-Up) services through our website or mobile app.
1. Information We Collect
We collect information from you to help us provide and improve our services. This includes:
- Your name
- Email address
- Phone number
- Transaction details (e.g. airtime/data purchases, utility bill payments)
- Device and app usage information
2. How We Use Your Information
We use your information to:
- Deliver VTU services like airtime and data top-ups, and bill payments
- Verify your identity and secure your account
- Send important notifications and updates
- Respond to your customer service requests
- Improve the performance and quality of our app and website
- Prevent fraud and maintain platform security
3. Sharing of Information
We do not sell or rent your personal information to anyone. We may share your data only with:
- Trusted third-party service providers (e.g. payment gateways, SMS/email services)
- Government or regulatory bodies if required by law
- Security or fraud detection partners to protect users and systems
4. Data Security
We take strong steps to protect your information. We use secure technologies like encryption, firewalls, and access controls to keep your data safe. However, please note that no internet transmission is ever 100% secure.
5. Your Choices and Rights
You have full control over your personal data. You can:
- Request to view or update your personal info
- Close your account and delete your data (upon request)
- Control app permissions (like location or contact access) via your phone settings
6. Third-Party Services
We may link to or use services from third parties like banks or utility providers. These services have their own privacy policies and we are not responsible for how they use your data. Please review their policies when interacting with them.
7. Children's Privacy
Our services are not meant for children under 13. We do not knowingly collect information from children. If we find that a child has shared personal info, we will delete it immediately.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our services or the law. If we make significant changes, we will notify you within the app or on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, you can reach us at:
Email: support@simplepayhub.com
Phone: +234 913 776 2582
By using our website or app, you agree to the terms of this Privacy Policy.